Frequently Asked Questions (FAQs)

Frequently Asked Questions

Welcome to Sahraa's Frequently Asked Questions page. Here you'll find answers about our Ready-to-Wear collections, sizing, fabrics, ordering, shipping, returns, garment care and more. If you still need assistance, our customer care team is always happy to help.

1. About Sahraa
2. Products
3. Sizing
4. Orders & Payments
5. Shipping
6. Returns & Exchanges
7. Fabric & Care

1. About Sahraa

What is Sahraa?

Sahraa is a Pakistani fashion brand specialising in premium Ready-to-Wear clothing for women. Our collections focus on contemporary printed lawn designs that combine comfort, quality and timeless everyday style.

What types of clothing does Sahraa offer?

Sahraa offers Ready-to-Wear printed lawn collections, including stitched 2-piece and stitched 3-piece suits designed for everyday wear, seasonal styling and modern Pakistani fashion.

What makes Sahraa different?

Sahraa combines carefully selected fabrics, contemporary prints and practical Ready-to-Wear convenience. Our goal is to create clothing that is stylish, comfortable and suitable for everyday Pakistani lifestyles.

Products

Are all Sahraa outfits stitched?

Yes. Every Ready-to-Wear product is professionally stitched and ready to wear. Individual product descriptions explain exactly what is included with each outfit.

What is included in a 2-piece suit?

A typical 2-piece outfit includes one stitched printed lawn shirt and one matching trouser. Please check each product page for exact details.

What is included in a 3-piece suit?

A typical 3-piece outfit includes one stitched printed lawn shirt, matching trousers and a lightweight printed chiffon dupatta. Product descriptions should always be checked before ordering.

Are your lawn suits suitable for summer?

Yes. Lawn fabric is lightweight and breathable, making it well suited to Pakistan's warm climate. Sahraa's printed lawn collections are designed with everyday summer comfort in mind.

3. Sizing

How do I choose the right size?

Compare the garment measurements provided on each product page with a similar outfit that fits you well. We recommend checking the product-specific size chart before placing your order, as measurements and garment cuts may vary slightly between designs.

Do all outfits follow the same size measurements?

Our Ready-to-Wear collections are produced according to standard sizing, but measurements can vary slightly depending on the design and cut. Always refer to the size chart available on the individual product page for the most accurate fit.

What should I do if I'm between two sizes?

If your measurements fall between two sizes, consider the fit you prefer. Customers who like a more relaxed fit may choose the larger size. Reviewing the product measurements before ordering is always recommended.

Where can I find the size chart?

A detailed size chart is available on each product page. If you need additional sizing assistance, our customer care team will be happy to help before you place your order.

Orders & Payments

How can I place an order?

Simply browse our Ready-to-Wear collections, choose your preferred design and size, add the item to your cart, and complete the secure checkout process by entering your delivery details.

Which payment methods does Sahraa accept?

Sahraa offers secure payment options available during checkout. Depending on your location and current availability, you may also have the option of Cash on Delivery. Please refer to the checkout page for the latest payment methods.

Can I cancel my order after placing it?

If you need to cancel your order, please contact our customer care team as soon as possible. Orders that have already been processed or dispatched may no longer be eligible for cancellation.

Will I receive an order confirmation?

Yes. Once your order is successfully placed, you'll receive an order confirmation using the contact details you provided during checkout.

Shipping & Delivery

Does Sahraa deliver across Pakistan?

Yes. Sahraa provides delivery services across Pakistan. Delivery availability and charges are displayed during checkout.

How long does delivery usually take?

Delivery times depend on your location and courier services. Estimated delivery information is provided during checkout and may also be explained in our Shipping Policy.

How can I track my order?

Once your order has been dispatched, tracking details will be shared whenever applicable, allowing you to monitor your shipment until delivery.

What happens if my parcel is delayed?

While most orders arrive within the estimated timeframe, occasional delays can occur due to courier operations, weather conditions, or public holidays. If your order is significantly delayed, please contact our customer care team for assistance.

Returns & Exchanges

Can I return or exchange my order?

Yes, eligible items may be returned or exchanged according to Sahraa's current Return & Refund Policy. Please review the policy before placing your order.

What items are eligible for returns?

Return eligibility depends on the condition of the item and the requirements outlined in our Return & Refund Policy. Products should remain unused and in their original condition unless otherwise specified.

What should I do if I receive a damaged or incorrect item?

Please contact our customer care team immediately after receiving your order. Include your order details and photographs of the item so we can assist you as quickly as possible.

Where can I read your complete return policy?

Our complete Return & Refund Policy is available through the footer and provides detailed information regarding eligibility, procedures, and conditions.

Fabric & Care

What fabric does Sahraa use?

Our Ready-to-Wear collections primarily feature premium printed lawn fabric selected for comfort, breathability, and everyday wear during Pakistan's warmer seasons. Individual product descriptions provide detailed fabric information.

How should I wash my printed lawn outfits?

For best results, wash printed lawn garments gently using cool water and a mild detergent. Avoid bleach and separate light and dark colours to help preserve the fabric and print quality.

Can I machine wash chiffon dupattas?

Delicate chiffon dupattas are generally best cared for using gentle washing methods. Always follow the care instructions provided with the garment to help maintain its appearance and texture.

How can I keep my outfit looking new for longer?

Store garments in a cool, dry place, iron at the recommended temperature, avoid prolonged exposure to direct sunlight during drying, and follow the care instructions supplied with the product.

Still Need Help?

If you couldn't find the answer you were looking for, we're here to help.

Contact our Customer Care team for assistance with sizing, orders, delivery, returns, or product information. We'll be happy to answer your questions and help you choose the perfect Ready-to-Wear outfit.

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